Responsible Gaming

Responsible gaming at Sky Crown on skycrownbet-au.com is based on the principle that gambling is entertainment, not a way to make money or solve financial problems. The purpose of this page is to help you understand the risks, recognise early warning signs, and use the tools available to stay in control of your play. Sky Crown encourages a conscious, informed approach to online casino games, including setting clear personal limits and respecting them.

Although Sky Crown operates under a Curaçao licence and ACMA has determined that the service is not authorised under Australian law, the operator is committed to providing practical safeguards and information to any user who accesses the site. Our support team is available to provide guidance on limits, self-exclusion, and access to professional help resources, and will treat all responsible gaming enquiries with discretion and respect.

Risk Awareness

Gambling carries financial and psychological risks. Understanding these risks and watching for changes in your own behaviour are critical to preventing gambling-related harm. Problem gambling often develops gradually and may be harder to notice in online environments where time and money feel less tangible.

Common warning signs of gambling problems

• Loss of control: You gamble more often or for longer than you planned, or find it difficult to stop even when you intend to.
• Chasing losses: You increase bet sizes or continue playing to try to win back money you have lost.
• Preoccupation: You frequently think about gambling, plan the next session, or replay past games in your mind when you should be focusing on work, study, or family.
• Financial strain: You borrow money, use savings needed for essentials, delay paying bills, or hide financial information because of gambling.
• Emotional impact: You feel guilt, shame, anxiety, irritability, or depression related to your gambling activity.
• Social consequences: You withdraw from family and friends, lie about the extent of your gambling, or miss important obligations to keep playing.
• Escapism: You use gambling to escape stress, loneliness, conflict, or other personal problems instead of addressing them directly.

Quick self-assessment checklist

Read the following statements and consider whether they apply to you "often" or "very often". If you answer "yes" to several, you should strongly consider taking a break and seeking professional help:

• 1. I spend more money on Sky Crown than I can comfortably afford to lose.
• 2. I have tried to reduce or stop gambling but found that I could not.
• 3. I gamble to escape worries, sadness, or other negative feelings.
• 4. I feel the need to increase my stakes to get the same level of excitement.
• 5. I have lied to people close to me about how much or how often I gamble.
• 6. My gambling has caused arguments at home or problems at work or study.
• 7. I have used credit, borrowed money, or sold belongings to fund my gambling.
• 8. I feel restless or irritable when I cannot access the casino or place bets.

If you are uncertain about your risk level, it is safer to act early by using the limits, time-outs, or self-exclusion options described below and by contacting a local support service.

Limits & Tools

Sky Crown provides several tools via your account on skycrownbet-au.com to help you control your gambling. These tools are designed to support safe play and to assist you in following a personal budget and schedule. Limits can usually be set or adjusted in the "Responsible Gaming", "Limits", or "Profile" section of your account menu after you log in.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your Sky Crown account and open the main menu (often via your avatar or profile icon).
2. Navigate to limits: Select "Responsible Gaming", "Player Protection" or "Limits" in your personal account area.
3. Choose deposit limits: Find the "Deposit Limits" section, where you will see fields for daily, weekly, and monthly limits.
4. Enter your amounts:
   • Daily limit - the maximum total you are prepared to deposit per calendar day (e.g. AUD 50).
   • Weekly limit - the maximum total you are prepared to deposit per 7-day period (e.g. AUD 150 - 250).
   • Monthly limit - the maximum total you are prepared to deposit per calendar month (e.g. AUD 400 - 600).
   Enter realistic values that fit comfortably within your disposable income.
5. Confirm and save: Click "Save", "Set Limit", or similar. You may be asked to re-enter your password or confirm via e-mail for security.
6. Changes and cooling-off:
   • Lowering your limits will usually take effect immediately.
   • Increasing limits may be subject to a cooling-off period (for example, 24 hours) before taking effect, to prevent impulsive changes.

Important: Deposit limits restrict only the amount you can deposit, not your potential losses from previously deposited funds. You should combine deposit limits with careful bet sizing and time management.

Time limits and session control

To avoid losing track of time, Sky Crown may provide session timers or reminders within your account settings:

• Session timer: Allows you to set a maximum continuous play time (for example, 30, 60, or 120 minutes). Once reached, you will be reminded to take a break or automatically logged out.
• Reality checks: Periodic on-screen messages displaying how long you have been playing and your net result for the session, giving you a chance to stop or continue consciously.

To enable these features, open your account settings > "Responsible Gaming" or "Session Control", choose your preferred time intervals, then confirm. If you cannot find these settings, you can request manual assistance by contacting [email protected].

Short breaks ("Time-Out" of 24 - 72 hours)

If you feel you need a brief pause, you can apply a temporary "Time-Out" to your account:

1. Log in and go to "Responsible Gaming" or "Self-Restriction".
2. Select "Time-Out" or "Cooling-Off".
3. Choose the desired period, typically 24 hours, 48 hours, or 72 hours.
4. Read the description of the effects (no deposits, no bets, limited or no access during the period).
5. Confirm your choice. In some cases, you may receive an e-mail confirming the time-out.

During a time-out, you will not be able to place bets. You should use this period to reflect on your gambling, review your finances, and, if necessary, contact a professional support service in Australia or internationally.

Self-Exclusion

Self-exclusion is a stronger measure intended for players who feel they have lost control or are at high risk of gambling harm. By self-excluding, you request that Sky Crown prevents your access to the account for a defined period, or permanently. This measure is serious and should be considered if limits and time-outs are not enough to keep your play under control.

How to activate self-exclusion

1. Locate the self-exclusion section:
   • Log in to your account at skycrownbet-au.com.
   • Open "Profile", "Account", or "Responsible Gaming".
   • Select "Self-Exclusion" or "Permanent Exclusion" from the menu options.
2. Choose the exclusion period:
   • Fixed-term self-exclusion (e.g. 6 months, 1 year, 2 years, or up to 5 years).
   • Indefinite or lifetime exclusion, where the account remains closed permanently.
   Select the period that reflects the seriousness of your current situation. A minimum of 6 months is recommended for those experiencing significant harm.
3. Confirm your decision:
   • Read the explanation of the consequences carefully.
   • Tick the confirmation box acknowledging that the decision is voluntary and binding for the selected period.
   • Click "Confirm", "Apply Self-Exclusion", or a similar button. You may receive a confirmation e-mail.
4. Contact support if needed:
   • If you cannot access the self-exclusion menu, send an e-mail from your registered address to [email protected] with "Self-Exclusion Request" in the subject line.
   • Provide your full name, date of birth, registered e-mail, and specify the exclusion period (minimum 6 months or lifetime).

Consequences of self-exclusion

• Access restrictions: You will not be able to log in, deposit, or place bets during the self-exclusion period. Attempts to create new accounts may violate the terms and should be avoided.
• Communications: Marketing communications from Sky Crown should be stopped for the duration of the exclusion, although you may still receive essential transactional or legal notices.
• Account balance and withdrawals:
  • Existing real-money balances may remain available for withdrawal, subject to verification, anti-money laundering checks, and terms and conditions.
  • You should contact support to arrange withdrawal of any remaining funds. Promotional balances, bonuses, or free spins may be forfeited under the general bonus terms.
• Early reactivation: Early termination of a self-exclusion period is generally not permitted. For indefinite exclusions, the operator may impose a mandatory cooling-off and reassessment period before considering any reactivation request.

Note for Australian users: Sky Crown operates under a Curaçao licence held by Hollycorn N.V. (registration number 144359). The service has been the subject of an ACMA blocking order under the Interactive Gambling Act 2001. ACMA's action does not provide a domestic self-exclusion scheme for this site; for government-regulated self-exclusion options in Australia, refer to local state/territory programs and the national tools listed in the Support Resources section below.

Support Resources

If you feel that gambling is negatively affecting your life, specialised support services can provide confidential, non-judgmental assistance. The following resources include national Australian services, international organisations, blocking tools, and help for affected families.

Local support for Australia

• National Gambling Helpline (Australia)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Hours: 24 hours a day, 7 days a week
  • Services: Phone counselling, online chat, self-help tools, and referrals to face-to-face services in each state and territory.
  • Languages: English, with access to translating and interpreting services on request.
• Lifeline Australia (crisis support for people in emotional distress, including gambling-related crises)
  • Phone: 13 11 14
  • Website: lifeline.org.au
  • Hours: 24/7
  • Languages: English, with interpreter services possible.
• State and territory services: Each Australian state and territory funds its own gambling help services (e.g. NSW Gambling Help, Victoria Gambler's Help, Queensland Gambling Help Service). These can be accessed via Gambling Help Online local services.

International support organisations

Multi-site self-exclusion schemes by country

• United Kingdom - GAMSTOP: Free online self-exclusion for licensed UK online gambling sites.
  • Website: gamstop.co.uk
  • Exclusion periods typically range from 6 months to 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): National exclusion register for licensed Spanish operators.
  • Information: through the Dirección General de Ordenación del Juego (DGOJ) website.
• Other jurisdictions: Many countries and regions offer their own multi-operator exclusion tools or registers. Users should check with local regulators or government gambling help websites.

Blocking software and device-level tools

To reinforce your self-exclusion or limits, you can block access to gambling sites and apps directly on your devices:

• Gamban: Paid software that blocks access to thousands of gambling websites and apps across devices. Website: gamban.com.
• BetBlocker: Free blocking application supporting a wide range of devices. Website: betblocker.org.
• Parental control / DNS filters: Many operating systems and routers allow you to restrict categories of websites, which can be used to limit access to gambling content at home.

Resources for family and friends

• Gambling Help Online - For family and friends (Australia): gamblinghelponline.org.au/for-families-and-friends
• Gam-Anon: Support fellowship for relatives and friends of problem gamblers. Website: gam-anon.org.
• Online forums and chats: Many national and international services provide moderated forums where affected others can share experiences anonymously.

Confidentiality: All external support services listed above are independent from Sky Crown and generally offer confidential, anonymous assistance within the limits of local law. Contacting them will not affect your account status with Sky Crown. For privacy reasons, Sky Crown will not share your personal information with these services without your explicit consent, except where required by law.

Help for Family

Problem gambling affects not only the person who gambles but also their partner, children, and wider family. If you are concerned about someone using Sky Crown or any other gambling service, you are entitled to seek support for yourself and to encourage the person to obtain help in a respectful, non-confrontational manner.

Talking to someone about their gambling

• Choose the right time: Speak when both of you are calm, and the person is not currently gambling or under the influence of alcohol or drugs.
• Use "I" statements: Focus on how their behaviour affects you ("I feel worried when...") rather than accusations ("You always...").
• Avoid blame and shame: Emphasise that you are concerned about their wellbeing and want to support them, not to control or punish them.
• Be specific: Refer to concrete examples (missed bills, changes in mood, secrecy about money) to explain why you are worried.
• Set boundaries: Clearly state what you can and cannot do (for example, refusing to provide further loans) while remaining supportive.

Engaging them with support

• Offer to look for information together on services such as Gambling Help Online or Gamblers Anonymous.
• Encourage them to use tools such as deposit limits, time-outs, self-exclusion, and blocking software.
• Suggest a joint appointment with a counsellor, therapist, or financial adviser where appropriate.
• Respect their autonomy, but make it clear that you care about their health and the impact on the family.

Support resources for families

• Gambling Help Online (Australia) - Family and friends:
  • Website: gamblinghelponline.org.au/for-families-and-friends
  • Services: Educational materials, self-care strategies, online chat, and referrals.
• Gam-Anon:
  • Website: gam-anon.org
  • Support: Local and online meetings for relatives of problem gamblers.
• Online forums and chats:
  • Some national gambling help centres provide anonymous forums where families can share experiences and coping strategies.

Recommended next steps

• Contact a gambling-specific helpline (e.g. 1800 858 858 in Australia) to discuss your situation confidentially.
• Consider consulting a qualified psychotherapist, psychologist, or counsellor experienced in addiction.
• Seek legal or financial counselling if gambling debts or shared finances are affected.
• Focus on your own wellbeing: maintain social contacts, sleep, exercise, and, where necessary, create a safety plan for yourself and dependants.

Operator's Commitment

Sky Crown, operated by Hollycorn N.V. under Curaçao licence 8048/JAZ2019-015, recognises its responsibility to reduce the risk of gambling-related harm, even where players access the service from jurisdictions such as Australia where ACMA has issued blocking orders. While the Curaçao framework differs from Australian regulation, the operator applies internal procedures to identify and respond to risky behaviour.

Internal risk monitoring and interventions

• Behavioural analysis:
  • Monitoring of frequent, high-intensity play sessions, large or rapidly increasing deposits, and repeated attempts to deposit after declined payments.
  • Review of patterns suggesting chasing losses, such as escalating bets following substantial losses within short periods.
  • Flagging of multiple accounts, inconsistent personal data, or unusual device or IP usage in line with AML and responsible gambling checks.
• Automated warnings:
  • On-screen reminders about time spent and net losses during a session.
  • Messages recommending the use of limits, time-outs, or self-exclusion when risky patterns are detected.
• Manual review:
  • Dedicated staff review high-risk accounts and may temporarily restrict certain activities pending further checks.
  • Documentation of interventions in accordance with internal policies and data protection obligations.

When support may contact you

Subject to privacy laws and the operator's policies, the support or risk team may proactively contact you via e-mail or on-site messaging when:

• There are clear signs of loss of control, such as very frequent deposits followed by immediate losses.
• You have previously reported gambling-related concerns and your activity indicates possible relapse or escalation.
• Self-exclusion or time-out periods are approaching expiry and a check-in is appropriate.

Any such contact will be respectful, and you will be reminded of the available protection tools and support resources. However, the primary responsibility for using these tools remains with you. Nothing in this section limits your right to request self-exclusion or to cease play at any time.

Regulatory note for Australian users: ACMA's blocking order (June 2022) reflects that interactive gambling services like Sky Crown are not permitted to be offered to Australian customers under the Interactive Gambling Act 2001. This responsible gaming page does not imply that the service is licensed or legal in Australia; it is provided solely to reduce potential harm for any user who chooses to access the site despite these restrictions.

Updates

Responsible gaming practices and legal requirements can change over time. Sky Crown and Hollycorn N.V. may update this page to reflect new tools, internal procedures, or applicable regulatory guidance.

• Notification methods:
  • Publication of the updated version on this page, with the "Last updated" date adjusted.
  • Where changes are material, information banners or pop-up notices on skycrownbet-au.com.
  • E-mail notifications to registered players if a change significantly affects their rights or the functioning of responsible gaming tools.
• Your responsibility: By continuing to use the service after updates, you acknowledge that you have read and understood the current version of this Responsible Gaming page. You are encouraged to review it regularly.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming, wish to set or adjust limits, or want to request self-exclusion, you can contact Sky Crown using the details below. While there is no separate public phone number for the responsible gaming department, all enquiries sent to the designated e-mail address will be routed to appropriately trained staff.

• E-mail - Responsible Gaming & Support: [email protected]
• E-mail - General information: [email protected]
• Postal / legal address of operator: Hollycorn N.V., Heelsumstraat 51, E-Commerce Park, Curaçao.
• Regional payment and processing office: Libergos Ltd, Boumpoulinas, 1-3, BOUBOULINA BUILDING, Flat/Office 42, 1060, Nicosia, Cyprus.

Feedback and self-control request form (example fields)

On skycrownbet-au.com, a contact or feedback form may be provided in the "Support" or "Responsible Gaming" section. If available, you may use it to request assistance. Typical fields include:

• Full name (as registered on your account)
• Registered e-mail address
• Username or account ID
• Type of request (information, limit change, time-out, self-exclusion, feedback)
• Description of your concern or request

If no online form is available, you can provide the same information in an e-mail to [email protected]. Clearly state if your message is urgent or relates to self-exclusion so it can be prioritised. For immediate emotional support or crisis situations, please contact an Australian helpline such as 1800 858 858 or 13 11 14 before or in addition to contacting Sky Crown.